WAY TO PAY
Payment is made by credit card, which must be active to carry out transactions over the Internet.
Once the payment was made, he found a confirmation email indicating the number of his order. If you do not receive it, we recommend that you check your spam folder in your email. In the event that you have not received it in said folder either, please contact our customer service department through javierfernandezlara@gmail.com
SHIPPING RATES
The rates applicable to shipments are, in general, the following.
- Shipments with destination within the Spanish peninsular territory will be free of portespp or purchases equal to or greater than € 100. For orders of a lower amount, the shipping costs will be € 6.
- Shipments made to the Balearic Islands, Canary Islands, Ceuta and Melilla will carry a surcharge of € 6.50 for transport.
- Consult rates applicable to other destinations at javierfernandezlara@gmail.com. Note that the volumetric weight influences the final weight.
DELIVERY TERM
The order must be delivered within a period of one (1) to five (5) working days within the Iberian Peninsula, although our courier service usually delivers the packages within 24 hours once they are collected from our warehouse.
Considerations to take into account:
- Orders in small locations may be delayed for a further 24 hours.
- The transportation company does not call on the phone before delivering. In case of not being able to deliver it, the package will be returned to our warehouse and the courier service will inform you by email of each unfinished delivery attempt.
- Orders shipped after 12:00, can be processed the next business day.
RETURNS
If you have received an order and you are not satisfied with any of the items, you can request a return, as long as you meet the conditions detailed below.
Conditions for accepting returns
Ten Garments, by virtue of the provisions of the Retail Trade Organization Law as well as that regulated by community regulations (Directive 97/7 / CE), will not accept returns on sales of merchandise that can be easily reproduced or copied and immediately. The return of any merchandise will require the agreement of both parties. Ten Garments reserves the right to demand compensation to compensate for possible damages suffered by the goods, as well as to recover the direct costs incurred for the return. Ten Garments will only accept the return of the merchandise if:
- Within the period established for this purpose by the Law (14 business days), the buyer exercises his right of resolution. Ten Garments will accept the exercise of the aforementioned right only and exclusively when the merchandise was in the same state in which it was delivered and ready for sale, with its corresponding original packaging and in perfect condition. No product that has been opened and / or used will be returned.
- If the merchandise has a defect or defect, according to the provisions of the Defective Products Law, Ten Garments will immediately replace the product with another with the same.
- Ten Garments will also proceed to return the amount of the merchandise when for reasons not attributable (whether direct or indirect) to it, it is unable to serve it.
- Ten Garments will accept the return of the merchandise when, for reasons attributable to it, the requested product does not correspond to the one requested by the client.
If you want a resize or alternative item, you will need to place a new order.
In case of controversy or conflict that may arise from the interpretation or fulfillment of these Particular Conditions of Purchase, they will be resolved before the Courts and Tribunals of Spain.
Steps to follow in case of return:
- Request your return via email to javierfernandezlara@gmail.com within 14 business days from the date the order was received by the courier company. Please, let us know in this email the order number and the reason why you are returning the item.
- Once your return request is received, we will contact you. to indicate the steps to follow in said return.
Then and always within 5 working days of your request, our courier company will pick up the item at the time you indicate. Transportation costs will be paid by the customer. If you prefer, you can send it with another courier or logistics company, postage paid by the customer. - Then prepare the package to be collected in its original packaging, and make sure that the labels have not been torn off and the item has not been used or tampered with. The return must meet these conditions to be accepted.
- Once the item has been received at our offices and thoroughly inspected, we will send you an email informing you of the acceptance of the return.
- From this date, we have 30 working days to reimburse you for the purchase amount, except for transport costs, both for shipping and for the return, which will only be returned if Ten Garments is responsible for the cause of returning the product. The refund will be made through the means of payment used in the purchase, or by transfer to the account that you indicate.
- If you do not comply with any of these conditions, we will contact you to offer you the option of returning items that have not been accepted. All expenses generated by this refund, including the transport of these items, will be at your own expense. If you do not accept this condition, Ten Garments may retain the items and the amount thereof.