ORDER:
How can I know if my order has been completed?
Once the payment has been processed correctly you will receive a confirmation email with the order number. If you do not receive it even though the payment has been made, you can contact our customer service team by sending an email to shop@loreakmendian.com
What payment methods can I use?
You can make the payment of your purchase with a credit or debit card (VISA or Mastercard) or through PayPal (VISA, Mastercard or American Express).
Should the shipping address be the same as the billing address?
It does not have to be the same address, you can send the order to another address and even to Loreak’s physical stores where once it arrives you can pick it up.
How I can keep track of my order?
Get in touch with us by sending an email to shop@loreakmendian.com and we will provide you with the details of the expedition.
When is delivery made?
Delivery is made from Monday to Friday during business hours. In national territory it will arrive between 1 and 2 days, while being an international shipment it will arrive in 3 or 4 days.
How can I return the order?
Our goal is for you to be completely satisfied with the purchase you make, but if you are ever not satisfied, you can return the order within 30 days.
For more information, see our returns section.
MY ACCOUNT:
How can I register in the online store?
It is very simple! To register in the online store you must access the “Log in” section and select “I want my account”. Once there you must fill in all the information and accept the privacy policy.
I have forgotten my password, what can I do?
In the “Log in” area select “Have you forgotten your password? What a memory! ”. Once there you must enter your email and you will receive an email with a link to reset your password. In the case of not receiving it, contact us by sending an email to shop@loreakmendian.com
NEWSLETTER:
How can I keep up to date on all the news?
To keep up to date with all our news (new products, offers, etc.), subscribe to our newsletter! When you are registering in the online store, select “Sign up for the newsletter”.
If you are already a registered user, once you are in your account, select “Newsletter Subscriptions” from the menu. Once there, select “General subscription” and then save the changes.
How do I unsubscribe from the newsletter?
Once you are in your account, go to the “Newsletter Subscriptions” section. Deselect “General subscription” and save the changes.
If you have any questions that are not covered in this section, do not hesitate to contact us at shop@loreakmendian.com